Frequently Asked Questions About North Coast Container

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General FAQs

What is North Coast Container (NCC) and what does it do?

NCC is the largest independent steel drum manufacturer in North America. We specialize in producing high-quality, sustainable steel drum containers for a variety of industries. With locations across the U.S., we provide nationwide support and redundant capabilities to keep our customers' operations running smoothly.

Where is NCC located?

NCC has five facilities across the U.S. to support our operations, which include facilities in Cleveland, Charlotte, Chicago, Portland, and Los Angeles. This nationwide footprint allows us to ensure timely delivery, exceptional support, and redundant capabilities (if one facility is not operational, we can still provide drums from another facility), no matter where our customers are located.

How can I contact NCC?

The best way to get in touch with NCC is by using the contact page. However, you can also contact us by calling 1-855-BUY-DRUM or by emailing info@northcoastcontainer.com.

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Products and Services

What types of packaging or containers do you provide?

NCC manufactures a variety of high-quality steel drums. Our product lineup includes standard openhead and tighthead steel drums, each available in various sizes and configurations to suit different industries and applications. NCC also offers other specialty and custom drum solutions, including ISO export drums, chime band drums, and more. You can learn more about our drums on our product page.

What are the benefits of using steel drums for industrial applications?

Steel drums offer numerous benefits for industrial applications due to their exceptional durability and strength. They provide excellent resistance to chemicals and physical impacts, ensuring the safe storage and transport of various materials. Additionally, steel drums are fire-resistant, improving safety in warehouses and when dealing with flammable materials. Steel drums can also be reused and recycled, reducing environmental impact and promoting eco-friendly practices.

What industries do you serve?
NCC serves nearly any industry that can take advantage of steel drum packaging. This includes:
  • Paints
  • Industrial lubricants and coatings
  • Oil and gas
  • Specialty chemicals 
  • Food and beverage
  • Pharmaceutical
  • And more
Do you offer custom container solutions?

Yes, NCC offers custom container solutions tailored to meet the unique needs of our customers. Our specialty steel drums can be customized in terms of size, configuration, and specific features to suit your requirements. To learn more about our custom container solutions and explore the options available, please visit our specialty containers page. Our team is dedicated to working closely with you to develop the perfect packaging solution for your needs.

Where can I find technical specifications and support for NCC products?

You can find many technical specification documents in the resources section of our website, specifically through the knowledge base. If you need additional support for your products, reach out to an NCC representative. You can do this through the contact page.

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Orders & Shipping

How can I place an order?

We try to make ordering straightforward and convenient. When you’re first ordering, we suggest you reach out to our sales team directly to discuss your requirements and get personalized assistance. After you have been working with us, you can use our online ordering system to place orders at your convenience.

What is the lead time for an order?

Lead times vary depending on the product and order size. Typically, our lead times range from 7 to 10 business days.

Do you offer international shipping?
Yes, we ship our containers both domestically and internationally. Please contact us for specific shipping options and rates.
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Quality & Compliance

Are your containers compliant with industry standards, such as ISO 9001 and packaging requirements for hazardous materials?

Yes, our containers meet all relevant industry standards and regulations to ensure safety and reliability. We are committed to maintaining high-quality production processes, which is why our manufacturing facilities are ISO 9001 certified. Additionally, many of our steel drums comply with stringent UN regulations for packaging hazardous materials, ensuring that your products are securely contained and transported.

Are you kosher certified?

Yes, all our production facilities are kosher certified and meet kosher requirements.

What quality control measures do you have in place?
At NCC, we have rigorous quality control measures in place to ensure our customers receive the highest quality steel drums. Our commitment to quality begins with our standard quality control procedures, which include thorough inspections and testing at every stage of the manufacturing process. Each year, we review and make strategic investments in advanced technology and equipment to further enhance our production capabilities and quality standards. Lastly, we prioritize detailed training programs for our workforce, ensuring that all employees are skilled and knowledgeable in maintaining the quality of our steel containers.
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Sustainability

What are your sustainability practices?

NCC is deeply committed to sustainability, implementing eco-friendly manufacturing processes. All of our steel drums can be reconditioned and are 100% recyclable, reducing environmental impact.
 To learn more about our sustainability commitments and initiatives, please visit our sustainability page.

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Industry-Specific Support & Customization

Can you customize containers for specific industry requirements?

Yes, NCC offers extensive customization options to meet the specific requirements of various industries. Whether you need custom sizes, specialized linings, or personalized labels, we can tailor our steel drums to suit your unique needs. Our team works closely with you to understand your industry’s demands and develop containers that provide optimal performance and safety. To learn more about our customization capabilities and how we can support your specific requirements, please visit our specialty containers page.

How do I know which container is best for my industry?

Our sales and support teams are dedicated to helping you find the best container for your specific needs. They can guide you through our range of products and recommend the most suitable options based on your requirements. Contact us today with any questions you may have.

Are your steel drum containers food-grade certified?

No, we are not food-grade certified but our containers are food-grade compliant, making them safe for storing and transporting food products.

How do you ensure your steel drums are sanitary and not a source of contamination?

All of our steel drums are sanitized and washed as a final step to ensure contamination does not occur as a result of our containers.

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